Customer Succes Manager (NL/GER)

As Customer Success Manager you focus on improving the relationship with our Dutch and English speaking customers worldwide. You help our customers to get the best out of the software, help our customers with switching to the new licence structure and look for upselling opportunities. The Customer Success team is one of our newest teams. There is a lot to be done and room for your input on processes and workflows. We look for people that are passionate about customer relationships, data driven and good at breaking down problems into actionable steps. You'll be part of our already awesome team working from our HQ in Utrecht. Rentman’s culture is diverse and positive. We look for people that are innovative, entrepreneurial and great team players. We aim to work smart, creative, and with great collaboration to build software that our customers love. If you see a good fit in this environment, why not send us your introduction?

- Whether it’s an one-man company or a big event producer, you are in charge of giving our customers a smooth journey from after-sales to onboarding - Get customers to our new license structure - Train customers on implementing the software and using new features - Proactively reach out to customers and develop strong relationships with them. Following up on success plans, product education and improvement suggestions. Their feedback is what makes our product even better! - Looking for opportunities to upsell our services

You are expected to work full time. This will be during regular business hours (09:00-17:00).

Our mission is to boost the event industry with innovative software. We have developed a smart and powerful resource management and planning platform for the event and production industry. From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with keeping track of inventory, scheduling staff or creating professional estimates in a highly dynamic industry, Rentman is a solution. Rentman has its HQ in Utrecht (The Netherlands) and other locations in Toronto (Canada) and Colombo (Sri Lanka). Over the last 10 years, we have successfully grown into a business that employs almost 70 professionals with 20 different nationalities.

• Native-level Germany and good English communication skills, both verbally and written
• 1 - 3 years of experience in customer success, account management and/or a fast-paced or changing work environment
• A collaborative and resourceful approach with a “can do” attitude
• You love customers and making the best of a relationship
• Someone who is living in the Netherlands or willing to relocate

• Competitive salary (between €2600,- and €3200,-)
• A fast-paced, international work environment with room to develop new skills
• “13th month” annual performance bonus based on company results
• 25 days of paid vacation
• Personal training budget
• Voluntary pension plan
• A lot of sports, activities & OneFit subscription
• free lunches, office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an informal atmosphere
• 5-year employment anniversary sabbatical - 4 weeks
• An amazing office at the heart of Utrecht in a historical building at Drift 17
• Check out our public roadmap to get an idea of features planned for development

Ons doel is om solliciteren leuk, efficiënt en persoonlijk te maken. We gaan graag telefonisch met jou in gesprek om er achter te komen waar jij naar op zoek bent in een nieuwe baan en je zo te helpen met jouw volgende stap in je carrière. Matched dit met de functie? Dan begeleiden wij dit proces en stellen je voor aan onze opdrachtgever!

1. Vul je gegevens in
2. Wij nemen telefonisch contact met je op
3. Wij gaan in gesprek over de functie
4. Voorstellen aan jouw mogelijke nieuwe werkgever
5. Succes met je nieuwe baan!